The Union Bank Company upgrades digital banking platform
The Union Bank Company has finished a major upgrade to its online and mobile banking tools, adding self-service features and financial wellness resources for customers across its Ohio footprint. The update is designed to make everyday banking easier while preserving the community bank’s personal service model.
Why it matters: - The upgrade gives customers more control over routine banking tasks and adds tools for budgeting, savings goals and credit monitoring. - The new platform is meant to combine digital convenience with the personalized support of a community bank. - The move comes as banks compete to offer faster, simpler mobile and online services.
What happened: - The Union Bank Company completed an upgrade to its digital banking platform on Aug. 12, 2026. - The new online and mobile banking platform is now live for customers. - The bank says the update improves convenience, self-service and financial planning tools.
The details: - Customers can enroll in digital banking, manage debit card services and sign up for eStatements through either online banking or the mobile app. - Mobile Deposit remains available through the mobile app. - Customers can securely reset forgotten passwords without contacting the bank. - The platform includes budgeting tools that help customers track spending, create personalized budgets and adjust them as needs change. - Goal Builder lets customers set savings goals and monitor progress. - Money Management allows customers to connect accounts from other financial institutions for a more complete view of their finances. - Credit Score Monitoring provides an estimated credit score, credit report monitoring and personalized recommendations for improving credit without affecting the score. - The bank said the new platform also includes complimentary financial wellness tools.
Between the lines: - Dian Franks, marketing director at The Union Bank Co., said the prior platform no longer delivered the level of convenience and functionality customers deserved. - Franks said any online banking conversion creates temporary disruption, and the bank appreciated customers' patience during the transition. - The upgrade reflects a broader push by community banks to modernize digital services without losing relationship-based banking.
What's next: - The Union Bank Company said its team will continue helping customers log in for the first time, learn new features and use budgeting and planning tools. - Customers can get more information about digital banking services at the bank’s website or by following @TheUnionBankCompany. - The bank, founded in 1904, now has 14 full-service branches across Northwest and Central Ohio and additional ITM-only locations in Lima, Marion, Paulding and Westerville.
The bottom line: - The Union Bank Company is betting that better digital tools and human support can strengthen customer loyalty at the same time.
Disclaimer: This article was produced by AGP Wire with the assistance of artificial intelligence based on original source content and has been refined to improve clarity, structure, and readability. This content is provided on an “as is” basis. While care has been taken in its preparation, it may contain inaccuracies or omissions, and readers should consult the original source and independently verify key information where appropriate. This content is for informational purposes only and does not constitute legal, financial, investment, or other professional advice.
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